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Price: £19.95
Total Items: 5
Total Time: 23 hour(s)
Summary:
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
Certification:
None
Includes:
Defining Service 5 hour(s)
Communicating 6 hour(s)
Fixing Problems 4 hour(s)
Building a Department 4 hour(s)
Tools of the Trade 4 hour(s)
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